HELP

Yes. We accept returns within the first 30 days of delivery. Returns are accepted only with the following conditions:

- Merchandise must be returned within 30 days of delivery.

- Merchandise must not be worn, altered, washes, and must be free of stains, pet hair, debris, and pin marks.

- Merchandise must have all tags attached and be in it’s original packaging.

- Gowns not returned in original condition may be refused or subject to a $50 restocking fee.

- Final sale items may not be returned.

- Most returns will be processed in approximately 2-3 weeks.

If you have more questions, please contact our customer service for more details.

Yes. Depending on inventory availability and order lead time, we can accept exchanges. You can exchange within 30 days of delivery only with the same conditions as our return policy. Please note, since our gowns are all custom made, please allow for the same amount of time (4-6 months) for the new gown to be delivered.

- Merchandise must be exchanged within 30 days of delivery.

- Merchandise must not be worn, altered, washes, and must be free of stains, pet hair, debris, and pin marks.

- Merchandise must have all tags attached and be in it’s original packaging.

- Gowns not returned in original condition may be refused or subject to a $50 restocking fee.

- Final sale items may not be returned or exchanged.

If you have more questions, please contact our customer service for more details.

Depending on the availability of the style and size, our gowns will be ready to ship to you within 2 - 8 weeks. 

Your credit card will only be charged when we are ready to ship to your door. As always, the LL maids of honor will inform you of charge and shipping details, so watch for your inboxes!

Yes. We will charge an additional rush delivery shipping fee.

We recommend ordering your custom made gown at least 4 - 6 months in advance of your wedding day. This will allow some time for your local tailors to do fit alterations if needed.

Please see our easy to follow diagram and instructions on the How To Measure page. We also include our detailed size chart in inches and cm for your easy reference. If you have any additional questions, always feel free to contact us at customer service.

We recommend going to professional gown tailors to do any alterations.